Practice Information

Forward Medical GP Clinic

Suite 6 / 50 Hutt Street Adelaide

Practice Hours:

Monday, Tuesday, Thursday & Friday 9am-5pm
Wednesday 9am-12.30pm

Saturday and Sunday closed

Phone: 08 8210 9429

Fax: 08 8123 2782

Email: llu@forwardmedical.com.au

 

Practice Doctor

 

After hours and emergency

Dr Lucy Lu

 

National Home Doctor Service

Special interests include skin cancer checks, minor surgical procedures, women's and children's health, mental health, chronic disease and pain management, among others.

 

In home doctor service for out of hours medical care. Call 137 425

 

Reception/administrative staff

Meredith (receptionist)

Angela (receptionist)

Leo (practice manager)

 

Fees and billing arrangements

We are currently a bulk billing practice, however some procedures and services do attract a fee which is payable upfront at our clinic. Please refer to our fee schedule.

Practice Services

We offer a broad range of services including

•    Skin cancer checks

•    Minor surgical procedures

 

Communication / telephone policy

Time permitting, our GP may be able to take your call, but a consultation will only be interrupted if the problem is urgent. In all other cases, our reception staff will take your details and the doctor will return your call as soon as possible. All emails will be replied to in the same manner.

•    Women's and children's health

•    Mental health

•    Chronic disease and pain management

•    General health concerns

•    Immunisations

•    Travel medicine

•    Implanon insertion and removal

•    Merina insertion and removal

 

Test results

If the doctor has asked you to undertake a test (e.g. blood, urine, scan, etc.) please make sure to contact us for a follow up appointment to get the results 3-4 days later.

Management of patient health information

Our practice is committed to maintaining the confidentiality of your information. Please ask our staff if you would like to see our privacy policy. Personal health information of patients of our practice is not stored nor left visible in areas where members of the public have unrestricted access or where constant staff supervision is not easily provided.

 

Appointments

Please notify our reception staff if you urgently require an appointment. We will always prioritise according to our patients' needs. 

 

 

Patient feedback

Please talk to our reception staff if you have any suggestions or are unhappy with the service we have provided. Alternatively, you might prefer to contact the Health and Community Services Complaints Commissioner (HCSCC) on (08) 8226 8666 or 1800 232 007 or at http://www.hcscc.sa.gov.au/.

Walk-in appointments

Walk-in patients will be allocated the first available consultation, although you may be required to wait.

 

Patient rights

 Patients have the right to, and are encouraged to participate in decisions about their health care.

Longer consultations

Longer appointments are available, and necessary under certain circumstances (such as pregnancy-related matters, mental health consults, skin checks), please advise reception staff if you require such an appointment.

 

Engaging with other services & referrals

Our practice engages with local health, community and disability services, for example specialists, allied health and hospitals. When required, our GP will provide a referral letter with sufficient information, to facilitate optimal patient care.