Practice Information

Forward Medical GP ClinicSuite 6 / 50 Hutt Street Adelaide

Practice Hours:

Monday to Friday        08:00am - 5:00pm
Saturday                    09:00am - 4:30pm

Sunday & Public holidays closed

Phone: 08 8359 2776

Fax: 08 8123 2782

Email: reception@forwardmedical.com.au

Gerenal Practitioners After hours and emergency & home and other visits

Dr Lucy Lu  |  Dr Fereshteh Sabet-Peyman  

Dr Bhavna Mishra  |  Dr Lisa Peng Li

 

 

National Home Doctor Service - In home doctor service for out of hours medical care. Call 137 425

Our patients can access home and other visits when certain criteria are met and it is safe and reasonable. Please ask to see our Home & Other Visits Policy.

   

Reception/administrative staff

Abbie (Assistant Practice Manager)

Beth (receptionist)

Registered Nurses

Fiona Wiles

Cindy Yin

 

Fees and billing arrangements

Our clinic charges a gap fee for all consultations, with the exception of children under the age of 16. Health care card holders are offered a discounted rate or bulk billed. Please refer to our fee schedule. 

In case of our doctor completing a referral or requesting investigations through an outside service, there may be costs involved and it is the patient's responsibility to determine this.

Practice Services

We offer a broad range of services including

•    Skin cancer checks

•    Minor surgical procedures

 

Communication / telephone policy

Time permitting, our GP may be able to take your call, but a consultation will only be interrupted if the problem is urgent. In all other cases, our reception staff will take your details and the doctor will return your call as soon as possible. All emails will be replied to in the same manner.

•    Women's and children's health

•    Mental health

•    Chronic disease and pain management

•    General health concerns

•    Immunisations

•    Travel medicine

•    Implanon insertion and removal

•    Merina insertion and removal

 

Test results

If the doctor has asked you to undertake a test (e.g. blood, urine, scan, etc.) please make sure to book a follow up appointment to get the results 7 days later (or earlier if advised by the doctor).

Management of patient health information

Our practice is committed to maintaining the confidentiality of your information. Please ask our staff if you would like to see our privacy policy. Personal health information of patients of our practice is not stored nor left visible in areas where members of the public have unrestricted access or where constant staff supervision is not easily provided.

 

Appointments

Please notify our reception staff if you urgently require an appointment. We will always prioritise according to our patients' needs.

 

 

Patient feedback

Please talk to our reception staff if you have any suggestions or are unhappy with the service we have provided. Alternatively, you might prefer to contact the Health and Community Services Complaints Commissioner (HCSCC) on (08) 8226 8666 or 1800 232 007 or at http://www.hcscc.sa.gov.au/.

Walk-in appointments

Walk-in patients will be triaged and allocated the first available consultation, although you may be required to wait depending on your condition.

 

Patient rights

Patients have the right to, and are encouraged to participate in decisions about their health care. The practice staff members respect the rights and needs of all patients.

Longer consultations

Longer appointments are available, and necessary under certain circumstances (such as pregnancy-related matters, mental health consults, skin checks), please advise reception staff if you require such an appointment.

 

 

 

 

 

Engaging with other services & referrals

Our practice engages with local health, community and disability services, for example specialists, allied health and hospitals. When required, our GP will provide a referral letter with sufficient information, to facilitate optimal patient care. Please be advised other services you are referred to may charge a fee and it is up to the patient to check with the other party whether this is the case and if so how much the fee is.

 

 

 

 

 

Forward Medical GP

问诊时间:

  周一到周五 (上午8点到下午5点)
  周六 (上午9点到下午4点30分)

  周末不问诊

50 Hutt Street Adelaide (底楼6室)

电话: 08 83592776

邮箱: reception@forwardmedical.com.au

所的医生

  Mishra医生

  Fereshteh医生

  刘医生

  李医生

护士

  Fiona

  Cindy

前台接待/行政人

  Leo (经理)

  Abbie (经理助理)

  Beth(前台接待)

  Emily(前台接待)

电话(非问诊时间

如果您在非问诊时间有紧急就诊需要,请致电:

全国出诊医生服务中心(电话:137 425)

我们诊所提供的咨询和服务都有一定的费用,所有费用必须在问诊结束后立刻付清。详细费用公布在前台和我们的网站,诊所有权利临时跟该收费,如有更该,我们会在您问诊前通知您。

具体请咨询前台接待人员。

沟通与咨

医生与患者面对面的沟通和咨询是最佳沟通方式。在时间允许的情况下,我们医生可以为您提供电话咨询和病情沟通。如非紧急情况,医生在问诊过程中,不能中断问诊为您提供电话服务。该情况同样适用于邮件沟通和咨询。

所服

我们为您提供以下高质量的全科医疗服务,包括

•           皮肤癌的诊治

•           门诊小手术

•           妇科,儿科疾病诊治

•           精神健康问题诊治

•           慢性疾病和疼痛管理

•           健康保健咨询

•           疫苗接种

•           旅行医疗服务

•           避孕环植入和移除

•           皮下避孕药植入和移除

•           输液(铁)

•           医疗减肥咨询

检查结

如医生让您做一些检查,如血液,尿液,B超等,请与前台接待人员预约时间,以便报告出来后医生为您解读检查结果。(检查结果通常在检查后3-4天左右出来)

 

患者信息管理

我们诊所承诺保护患者的隐私安全。诊所承诺,患者的信息不会放在任何公众随意进入的公共区域或者无人看管的区域。详见诊所的隐私条款和患者须知条款。

 

预约

如果您需要预约,请致电我们的前台接待人员。我们将尽早满足您的需求。

与建

如果您对我们的服务有任何投诉与建议,请联系我们的前台接待人员。您也可以联系社区健康服务中心联系电话: (08) 8226 8666 or 1800 232 007网址: http://www.hcscc.sa.gov.au/.

预约

对于没有预约直接来就诊的患者将被尽快安排就诊,就诊时间视当日时间表而定。预订人数很满的情况下,您可能需要等待或者另行预约时间。

患者权益

患者有权对自己的健康问题提出建议和想法。我们欢迎患者积极参与健康问题的讨论。

预约超长问诊

针对诸如怀孕,精神健康问题,皮肤病诊断等患者,我们诊所提供超长问诊服务。如需预约,请联系前台接待人员。

上门咨询

符合上门咨询条件的患者,可以预约医生上门提供问诊,您需要支付额外的上门服务费用。详细内容,请参考我们的上门服务指南。

作医

我们诊所与各大社区医疗中心,专家诊所,医院有着广泛而深入的合作关系。医生会根据患者的具体情况,与相关的医疗机构协作,为患者制定最优医疗方案。